Returns & Exchanges
We want you to be delighted with your purchase from the British Library Shop, but if you are not completely satisfied, you can return your fashion items within 30 days of receipt for a full refund or exchange. Please ensure all apparel remains unworn, with original tags attached and in its original packaging.
Initiate Your Return
Log in to your account or visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your items in their original packaging, ensuring all literary-inspired accessories and garments are protected to prevent damage during transit.
Affix Shipping Label
Print your prepaid return shipping label from our portal and securely attach it to the outside of your parcel, covering any previous delivery markings.
Drop Off and Track
Take your package to any authorized drop-off point and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing